Account and data deletion
Account and data deletion
With Orma you can delete your account and the data linked to it at any time. This page explains how to do it, what gets deleted or anonymised, and how long it takes.
How to delete your account from the app
The easiest way is directly inside the app:
- Open the Orma app and sign in to your account.
- Go to Profile.
- Tap Delete account.
- Confirm when prompted.
Deletion starts right away. Once confirmed, you will no longer be able to sign in to the account.
Alternative by email
If you cannot access the app or prefer to use email, you can write to us at info@orma.pet and ask us to delete your account. So that we can act on your request, we need to be able to verify that the account is yours: please write from the email address linked to the account.
What gets deleted or anonymised
When you delete your account:
- your account is permanently deleted: your display name, email and phone number (if provided) are removed;
- your reports, sightings and answers to “Still there?” are deleted and no longer appear on the map or in searches;
- the pets you own are deleted with their health record, documents and reminders, including for the people who managed them with you;
- your days of app use, your morning walk subscription and log, your personal links and the stories that came from your proposals are deleted;
- your device push-notification tokens are deleted, so you stop receiving alerts.
Your chat messages, the photos you uploaded and any private mistreatment reports you filed are also removed. The file for the authorities is only on your phone: it is deleted from the phone you delete the account from; if you also had it on another phone, delete it there with “Delete from the phone”.
Timing
Deletion from the app takes effect immediately: your account is deleted and your reports are removed at the moment you confirm. Requests sent by email to info@orma.pet are handled without undue delay, normally within 30 days.
Once completed, the operation cannot be undone: the account and its linked content cannot be recovered.
What we may keep
In a few limited cases we may keep some information even after deletion, only if and for as long as it is necessary to comply with legal obligations, prevent abuse and unlawful activity, or establish, exercise or defend a legal claim. Such data is kept to the strict minimum and is not used for any other purpose.
Your rights
Beyond deletion, you can exercise the other rights granted by the GDPR (access, rectification, restriction, portability and objection), and you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali). For any request, write to us at info@orma.pet.
Contact
Data controller: Nicholas Iacoviello (an individual operating Orma).
Email: info@orma.pet
Last updated: September 2026.